Compare: Importer

Why you need to consider the importer you are buying from

The question of whom you buy a water ionizer from is at least as important as who manufactures it. The answer is really quite simple. It comes down to integrity and service. The three most crucial questions are:

  • What type of service do they provide?
  • How long can you expect them to be around to provide it?
  • Can I trust what they say?

An important pre-purchase service is getting help understanding how an ionizer will perform in your locality. Click here to understand what role water plays in performance. A good importer will be able to provide proper pre-treatment of your water, to optimize the performance and protect your investment.

Also, what really separates companies is their post-purchase service. Companies that have been in business a long time generally have this figured out and have much invested in their good name - unlike some internet opportunists who are in business for short term gain with very little investment. See IonLife's record with the Better Business Bureau here.

Since we have been in business, there have been many import companies that have failed. Typically new manufacturer = new importer. Importers fail for a variety of reasons - typically poor quality ionizers and/or poor service and infrastructure to provide support. Regardless of how a company fails, they leave you without these crucial post-purchase services:

  • Nowhere to buy your replacement filters when you need them
  • Nobody to help you if you need customer service
  • No one to provide warranty service should your ionizer need it

To avoid issues down the road, you need to know the basics about the company you are buying from:


Important things to consider about the company you will buying fromName of ionizerJupiter MelodyEmcoTech AthenaKYK Harmony 9040Enagic SD501Life Ionizer 7500Tyent 7070
How long in Business?IonLife Inc.
10 years		IonWays/IonLife
10 years 		WaterforLifeUSA
3 years 		Enagic USA
4 years 		LifeIonizer LLC
1 year 		Ityent USA
1+ years
WarrantyLifetime parts
5 yrs labor 		Lifetime parts
5 yrs. labor 		5 year parts
Parts & Labor 		5 year parts
Parts & Labor 		5 year parts
3 labor 		5 year parts
3 labor
Guaranty 60 day money back
15% restocking fee 		60 day money back
15% restocking fee 		60 day money back
15% restocking fee 		3 day money back
20% restocking fee 		60 day money back
15% restocking fee 		60 day money back
15% restocking fee
Water Expertise? Can they help solve your water issue?WQA Water expert on staff / full line of specialty filtration WQA Water expert on staff / full line of specialty filtration Limited None Limited Expertise / Full line of specialty filtration None
Customer SupportFull office staff including customer support Full office staff including customer support Full office staff including customer support Full office staff including customer support Limited / staff size and roles unknown Limited / staff size and roles unknown
Service CenterYes
Factory trained - Dedicated 		Yes
Factory trained - Dedicated 		Yes
Factory trained 		Yes
Factory trained 		Yes
Unknown 		Yes
Unknown
Headqrters / WarehouseReno NV, New Fairfield CT, Edmonton Canada Reno NV, Vancouver BC Boyds, MDHermosa Beach, CA Encinitas, CA Blackwood, N.J.
Category Rating 5 5 3 3 2 1

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